Frequently asked questions for Villeroy & Boch
Do you have any questions about bathrooms and health? Maybe your question has already been asked and answered. Here you will find answers to many topics such as toilets, taps, cleaning and more.
Frequently Asked Questions
General questions
Toilets
Taps
Cleaning
During the summer time, the water coming out is cold and hot, and the home is using a gas water heater, regarding troubleshooting and treatment:
1. Check that the gas water heater does not go out in the middle of the process of cold and hot. 2. If the gas water heater goes out in the middle of the process, you need to set the water temperature of the water heater to a lower temperature, for example, 42 ℃ or lower; (because the temperature of the cold water supply in summer is relatively high compared to the winter, coupled with the customer's setting of the temperature of the water supply is relatively low, the flow rate of hot water for mixing water needs to be relatively low, which may result in the water heater to go out, the reason is that the gas water heater needs a certain amount of flow rate to start and work). (The reason is that gas water heaters need a certain amount of flow to start and work) 3. You can try to increase the water flow, such as checking whether there is a restrictor valve in the hand shower, and removing the restrictor valve.
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